Refund an‌1. Eligibility for Returns‌
‌
  • Unopened Products‌: Return within 14 days of delivery if sealed and unused.
    ‌Defective Items‌: Contact us within 7 days for replacement (proof of defect required).
    ‌Non-Returnable‌:
    Opened e-liquids, pods, or disposable devices (hygiene/safety reasons).
    Products purchased during final sales or clearance.
  • Return Process‌
    ‌Request Authorization‌: Email [support@company.com] with your order number and reason.
    ‌Ship Back‌: Use the original packaging. Include a copy of your receipt.
    ‌Inspection‌: We’ll verify eligibility within 5 business days.
    ‌Note‌: Customers are responsible for return shipping costs unless the error was ours (e.g., wrong item shipped).
  • Refunds‌
    ‌Approved Returns‌: Refund via original payment method within 10 business days.
    ‌Store Credit‌: Optional for faster resolution (e.g., 10% bonus credit).
    ‌Non-Refundable‌: Shipping fees and age verification charges.
    ‌4. Age Compliance‌
    Returns will only be processed after reconfirming your legal age (21+ in the U.S./18+ in the EU).
    ID verification may be required during refund issuance.
    ‌5. Safety & Modifications‌
    ‌Tampered Products‌: Returns void if devices are disassembled, refilled, or modified.
    ‌Battery Safety‌: Damaged batteries must follow hazardous material return guidelines.
    ‌6. Exchanges‌
    We replace defective hardware (e.g., leaky tanks, faulty batteries) with identical items, subject to stock availability.
  • Legal Disclaimers‌
    ‌Regional Laws‌: Some states/countries restrict returns of nicotine products (e.g., flavored bans). Check local rules.
    ‌FDA Compliance‌: Returns do not override age verification records retained for regulatory audits.
    ‌Contact Us‌:
    For returns, email [support@company.com] or call [+1 (800) 123-4567].